Data Collections These fields are in addition to Dublin Core fields to describe MDL's data collections, including microdata, statistical data, and GIS data. Collection Which type of resource this is Microdata Terms of Use University of Toronto students, staff and faculty. License Restricted Data Collector University of Toronto Libraries Distribution Date 2008 Time Period 2007-2013 Collection Date 2007 Mar to 2013 Distributor University of Toronto Libraries Geographic Keywords Canada, Ontario, Toronto Continent North America Mode of Data Collection Web-based survey Notes The LibQUAL+‚Ñ¢ survey evolved from a conceptual model based on the SERVQUAL instrument, a popular tool for assessing service quality in the private sector grounded in the "Gap Theory of Service Quality". It was developed by Leonard L. Berry (Distinguished Professor, Texas A&amp;M University), A. Parasuraman, and Valarie A. Zeithaml. The Texas A&amp;M University Libraries and other libraries used modified SERVQUAL instruments for several years; those applications revealed the need for a newly adapted tool that would serve the particular requirements of libraries. From 1999, ARL, representing the largest research libraries in North America, partnered with Texas A&amp;M University Libraries to develop, test, and refine LibQUAL+. Keywords Education Libraries Links <a href="http://sda.chass.utoronto.ca/sdaweb/html/utonly.htm">2007,2010,2013dataviaSDA</a> <a href="http://library.queensu.ca/webir/canlibqual/canlibs.htm">CanadianuniversitiesparticipatinginLibQual+TM2013</a> Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource University of Toronto LibQUAL+‚Ñ¢ data Creator An entity primarily responsible for making the resource University of Toronto Libraries , LibQUAL+(TM) Description An account of the resource LibQUAL+‚Ñ¢ is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The current LibQUAL+‚Ñ¢ instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired and perceived levels of service. LibQUAL+‚Ñ¢ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The instrument addresses three service quality dimensions that have been found to be valid in previous assessments of library services: Affect of Service, Library as Place, Information Control. Each question has three parts that ask respondents to indicate (1) the minimum service level they will accept, (2) the desired service level they expect, and (3) the perceived level of service currently provided.